Effective Date: August 09, 2024
This Privacy Policy explains how StackBooster Corporation collects, uses, and protects your information. We categorize data into three main types: Customer Content (your data, which we only process on your behalf), Service Data (telemetry from your Kubernetes environment, used to operate and improve our service), and Usage Data (information about how you interact with our website and platform). We are committed to data minimization and purpose limitation. By default, we retain data for 30 days and will never use your Customer Content to train our AI models. This policy outlines your privacy rights under laws like GDPR and CCPA and explains how to exercise them.
This Privacy Policy applies to all information that StackBooster Corporation (“StackBooster”, “we”, “us”) collects. This includes information collected through our website, the StackBooster platform (“Platform”), and in connection with our events, sales, and marketing activities.
This policy is designed to be transparent about our privacy practices. It describes the types of data we collect, our purposes for using it, and the choices you have regarding your information.
For the purposes of this policy, StackBooster Corporation, located at 8 The Green #21543, Dover, DE, 19901, US, is the data controller.
We collect different categories of information to provide and improve our services.
a. Customer Content: This is the data that you or your users run on, or cause to interface with, your Kubernetes environments. We consider this your proprietary data. We only process Customer Content on your behalf and in accordance with your instructions, as detailed in our Master SaaS Agreement and Data Processing Addendum (DPA). We do not access the substance of your Customer Content except with your permission for support purposes.
b. Service Data (Telemetry): To provide our autoscaling services, our Agent collects telemetry data from your connected Kubernetes environments. This includes:
This Service Data is essential for the Platform’s core functionality, such as node and pod autoscaling, right-sizing, and predictive scaling. It may be persisted in StackBooster’s secure cloud account to ensure reliability, provide support, and for analysis to improve the service. This data is handled in accordance with the security and confidentiality terms in our agreements.
c. Usage and Support Data: This is information we collect when you interact with our website, Platform, or support teams. This may include:
We are committed to the principles of purpose limitation and data minimization. We only use your data for specified, explicit, and legitimate purposes.
Data CategoryPurposes of UseGDPR Legal BasisCustomer ContentTo provide the services you have requested, as instructed by you.Performance of a ContractService Data (Telemetry)To operate, secure, and improve the Platform; provide predictive scaling; troubleshoot issues; and for capacity planning.Performance of a Contract; Legitimate InterestUsage and Support DataTo manage your account; provide customer support; communicate with you about our services; and analyze and improve our website and Platform.Performance of a Contract; Legitimate Interest; Consent (for marketing communications)
No Model Training on Customer Content: We will not use your Customer Content to train our machine learning models. Our predictive models are trained on aggregated, de-identified Service Data from across our customer base to improve the quality and accuracy of our services for all users.
We retain your data only for as long as necessary to fulfill the purposes for which it was collected.
For more details, please see our Data Retention Matrix in the Security Documentation.
We do not sell your personal data. We only share information with third parties in the following limited circumstances:
StackBooster operates globally, and your data may be transferred to and processed in countries other than your own. We ensure that all data transfers comply with applicable data protection laws. For transfers of personal data from the European Economic Area (EEA), the UK, and Switzerland, we rely on mechanisms such as the EU Standard Contractual Clauses (SCCs) and the UK Addendum, as further detailed in our DPA.
Depending on your location, you may have certain rights regarding your personal data under laws like the GDPR, UK GDPR, and CCPA. These rights may include:
To exercise any of these rights, please contact us at support@stackbooster.io. We will respond to your request in accordance with applicable law.
We use cookies and similar tracking technologies to collect Usage Data and to help us understand how our website is being used. You can control the use of cookies at the individual browser level. We will provide a cookie management tool to allow you to customize your preferences.
We take the security of your data very seriously. We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures are detailed in our Security Documentation.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
This Privacy Policy is more explicit than the competitor examples in its classification of data, particularly the distinction between Customer Content and Service Data (Telemetry). This approach provides greater clarity for customers, especially regarding how their data is used for service improvement. The plain-language explanation of telemetry collection and its purpose is a key differentiator, aiming to build trust. The policy also directly addresses the
